Refund policy

  • You may return most new, unopened items within 30 days of delivery for a full refund or exchange.
  • Items must be in their original condition, unused, with all tags attached, and in the original packaging.
  • Proof of purchase (order number or receipt) is required for all returns.
  1. How to start a return
  • Contact our Returns Team at [Returns Email] or use our Returns Portal at [Returns Portal URL].
  • Please include: your order number, item(s) to return, reason for return, and whether you want a refund, exchange, or store credit.
  • You will receive an RMA (Return Merchandise Authorization) number and instructions for sending the item back.
  1. Inspection and processing
  • Returned items are inspected on arrival. Items not in original condition or missing packaging may be refused or incur a restocking fee.
  • Refunds and exchanges are processed after the item is received and inspected.
  1. Refund methods and timeframes
  • Approved refunds are issued to the original payment method within 5–7 business days after inspection.
  • If you choose store credit or an exchange and it is approved, the credit or new item will be issued promptly upon approval.
  1. Return shipping costs
  • You are responsible for return shipping costs unless the item arrived damaged, defective, or the wrong item was shipped.
  • We may offer a prepaid return label at our discretion for certain cases.
  1. Exchanges and store credit
  • We offer exchanges for the same item in a different size or color when available.
  • If the requested replacement item is not available, you may choose a refund or store credit.
  1. Non-returnable and restricted items
  • Gift cards, downloadable software, personalized items, final sale items, and intimate apparel (where applicable) are not eligible for return.
  • Some health or hygiene products may be restricted; please check per-item details.
  1. Damaged or defective items
  • If you receive a damaged or defective item, contact us within 7 days of delivery with photos. We will replace or refund based on your preference.
  1. International returns
  • International returns will follow the same general rules, but you may be responsible for return shipping, duties, and taxes. All refunds are issued after the item is received and inspected.
  1. Late or missing refunds
  • If you haven’t received a refund after the stated processing times, please contact us at []. We’ll investigate and assist.