Shipping policy

  1. Processing time
  • Orders are processed within [1–2] business days after purchase.
  • Orders placed on weekends/holidays are processed the next business day.
  • Some items may require extra processing time (e.g., custom orders). You’ll be notified if this applies.
  1. Domestic shipping options and transit times (examples)
  • Standard: 2–5 business days
  • Expedited: 1–2 business days
  • Overnight: next business day (where available)
  • Note: Times are estimates and not guaranteed. Delays may occur during peak periods.
  1. International shipping
  • We ship over the world.
  • Estimated transit times: Worldwide standard 7–21 business days; expedited 3–7 business days (where available).
  • International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient unless otherwise arranged at checkout.
  1. Shipping rates and free shipping
  • Rates: [Flat rate / calculated at checkout]
  • Free shipping: Free on orders over [amount] or during promotions. Minimums apply to domestic and/or international shipments as noted at checkout.
  1. Tracking and delivery
  • A tracking number will be provided by email once your order ships.
  • You can also view tracking in your account under Order History.
  • Please ensure someone is available to receive the package at the delivery address.
  1. Shipping carriers
  • We use reputable carriers such as [USPS/UPS/FedEx/DHL/etc.]. We reserve the right to use alternative carriers as needed.
  1. Customs, duties, and taxes
  • Domestic orders: taxes are included where applicable.
  • International orders: duties and taxes are the responsibility of the recipient unless you choose DDP (duties paid) at checkout where offered.
  1. Address accuracy and delivery issues
  • Please double-check your shipping address at checkout. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.
  • If a delivery attempt fails, you’ll receive instructions from the carrier. Re-delivery charges may apply.
  1. Lost, stolen, or damaged shipments
  • If your package is marked delivered but you cannot find it, contact us within [7–14] days for assistance.
  • If a shipment arrives damaged, please contact us within [7] days with photos. We will replace or refund as appropriate.
  1. Returns and exchanges related to shipping
  • Our Return and Refund Policy covers how to return items if you’re not satisfied or if there’s an issue with the product itself.